It’s that time of the year again, the official sales. Although there’s always a discount you can benefit from in my shop, this time of the year is horror.
It gets me and many colleagues frustrated.
Why does the word sales turns women into beasts? (Nope, animals really ain’t the right term).
The 3rd of January I try to be as polite as possible and I tell myself I am better than you 😎. You know what they say: “the impolite people need politeness the most”.
So how about I tell you HOW to get the most out of your sales/shopping tout court, which could maybe lead to some extra discounts?
From time to time there are discounts that you wouldn’t know about if we wouldn’t tell you. Sometimes we are allowed to distribute coupons in store but if you don’t behave you simply get none. I am as honest as I can be…
1. Picture this. A sales advisor is cleaning up.
👿 WE hate it that YOU by coincidence need something from the pile we just happened to fold (or are still folding). You DO NOT just undo all our hard (I know you see our work as a ‘piece of cake’ but you’re unable to fold a simple sweater so…)
work by going through the pile like a maniac, it is disrespectful! Almost literally picking it out of our hands is a no go.
😇 Ask polite if you could take a look at the piece and if we perhaps still have a M and we’ll gladly hand it over.
2. Everybody is allowed to have an opinion. I’ll probably have one of my own. But please think twice before you say (no screaming please!) something. Wether it’s about the product I sell, the environment I work in or the staff I work with, yes I take it personal. So either you keep it to yourself or you share your opinion to your shopping partner once you left the store.
👿 • OMG! That’s an ugly sweater!
• This place looks like sh*t, the store next door looks so much nicer!
• Seen that girl? She’s so impolite!
😇 • I don’t like that sweater is a nicer way to formulate your sentence since we all have a different taste. The lady next to you might love it.
• There might be a damn good reason why the store is a mess you either don’t know about (short on staff by illness) or simply because people like you mess it up.
• It is impolite to say she’s impolite in the 1st way ^_^ but maybe she just had some problems with another over politely customer and she’s trying her very best to let it go. You never have a hard day at work!?!
3. Something drops on the floor while you’re looking at a dress just next to it.
👿 You leave it there. Not your job to clean it up right? Or you pick it up and just throw it over the rack because hey, you don’t know how to use a hanger. (Did you know that the hangers leave stains (that washes just out) and can deform the stitches real badly because that sweater gets tangled up between the hangers on the rack? And you would probably be the 1st one to ask for a extra discount because of the stain or the deformed stitches…)
😇 You put it back in place and we are forever grateful to you.
4. That’s a lovely coat!
👿 you drop all your bags to the floor, take off your scarf and jacket, throw it over the nearest rack, try on that new coat and walk over to the nearest mirror.
😇 You try on that lovely coat in our fitting rooms (fitting room: noun. A room, as in a clothing store, where garments are tried on and measurements taken for alternations or other changes.) where you “store” all your bags safely and put your own jacket on a hanger while trying on ours.
5. You enter my gorgeous store while eating a sandwich or drinking a soda.
👿 You spill some soda on the floor/clothing. You leave bread crumbs all over the place. As if I’m Tom Tumb! You leave your empty can in my fitting room, nasty handkerchiefs and even used tampons and sanitary pads?!? (Unfortunately true story)
😇 1st of all you don’t eat in my store (do I eat in your office?!?) and if you have any garbage, you keep it with you until you find yourself a bin. Worst case scenario you politely ask me if I have a bin at your disposal. You do not take it that by leaving it on my desk I’ll obviously throw it away for you.
6. You are oh so very vain.
👿 You look in every mirror you can find in my store. You see a pimple and decide to squeeze it out in the middle of my store. You decide to redo your hair. Touch up your lipstick etc.
😇 You look in the mirror for maximum 3 minutes and then you move on. Easy!
7. You want to try that lovely dress.
👿 You enter the fitting room without noticing me or ignoring me. You see there’s no one there and you decide it’s not necessary to wait a couple of seconds ( yes seconds, because that’s what it takes me to notice you or to walk over to you) or to look around and see if someone is close by.
😇 You enter the fitting room, respond positively to my warming welcome and you wait for my instructions.
8. You tried on 5 gorgeous dresses.
👿 a. You leave them on the floor, exit the fitting rooms while ignoring me and simply walk away.
OH NO YOU JUST DIDN’T!
b. You throw them on top of the boxes that I am unpacking.
c. You throw them on top of my cleaning rack because ain’t it my job to put them up nicely?
d. You do decide to put them on hangers but they are all turned inside out, front side backwards, up side down, zipper and buttons still open and undone,……… (I could go on for hours because you see, I take my job seriously which is to assist you not be your maid!)
9. There’s something in my window display you really like…
👿 You decide to take a closer look, take that handbag off the mannequin, search for the price tag on that dress to see the size, take off that lovely cardigan because you want it so badly,…
😇 Whatever you do, NEVER EVER enter my window display. You ask me for the size, you ask me where you can find that handbag or cardigan and IF we don’t have your size in store anymore but it’s in the window display, I might take it off for you to try. But NEVER EVER do so yourself.
10. You decide to go shopping with your mom, sister AND your children.
👿 You don’t care about your children at all. They walk in and out the store, enter my window display, run around, play hide and seek, scream, enter the fitting rooms of other customers, climb on top of racks, tangle up all the necklaces, break vases,…
😇 You keep them close at ALL TIMES, tell them to behave and you don’t leave them out of your sight.
Seriously ladies, I understand they are children but my shop ain’t a playground. It is dangerous for them to climb on racks since they aren’t that stable! Mannequins in my display window can also easily fall over. And most importantly, other customers might have left their children at home to go shopping peacefully.
11. I’m giving advice to a customer but you have a question.
👿 You just start talking and don’t even care I’m occupied.
😇 You wait your turn OR you politely interrupt and ask a QUICK question, I don’t need to hear your life story. I got a job to do…
12. You’re a tourist, you like my shop and you want to buy something.
👿 You’re at the check out desk, you don’t great me back, you say nothing at all, you just stare at me and you do nothing but standing there.
😇 You say ‘hi’ in a language you understand, this way I can adapt. After repeating 20 times ‘That will be €50 Miss’ or ‘You can enter your card it’s okay’ I will start to loose my temper and my good mood all because you decide to play dumb…
13. You bought this cute skirt for a party but at the end of the evening, your husband tells you he doesn’t like it.
👿 You bring it back to the store. You lie to my face (Yeah I can tell!) that you just cut off the tag because that’s what you normally do when you put it in your closet and that you really haven’t worn it yet. You 1st of all let it sit in the bag for over almost a month, all wrinkled up, and it smells like cigarettes really bad because you smoke inside your house.
Do you really expect me to take it back?!?
😇 You only buy things you really like. If you hesitate, ask them to put it aside for you for a couple of days. If you do buy it, leave the tag on! Once you wear it, you cut the tag off, not a minute before because it’s a policy, as simple as that. And you always expect us to make an exception. Would you like to buy a brand new skirt, pay €50 for it, and find out afterwards that someone else already wore it? No you wouldn’t, in that case you’d go to the thrift shop.
I could probably come up with some more but that’s enough for 1 post 😉
I might come over as a severe and impossible person but I really ain’t! I just love my shop and my job. I want to be able to give you the best service but if you start off on the wrong foot with me… No attitude please! I know how you always blab that sales people are rude and impolite but that’s because most of you treat us like crap and look down on us! Most of you wouldn’t last a day…
This might seem a very long post. In fact I also wrote one years ago and it was quite successful! Al I do hope is that it affects you…
With all of this being said, no more negativity on my blog nor complaining! 😊 Just had to get this from my chest…
So all I ask in return, when you enter my store, is to behave by these rules and you’ll get the most amazing service you’ll ever have seen. 😊