I ❤ Sigma Brushes! I own a couple of them & always thought they were great. My all time favorite is their Flat Top Kabuki Brush. BUT (of course there has to be a but) they do not last you long time. Or should I say, mine didn’t last that long?
Here’s the thing:
I bought my 1st F80 over 3 years ago. Loved it to death! But after 6 months, it completely started falling apart. You should know that I treat my brushes all equally 😇 My other Sigma’s were doing just fine as all of my other brushes were too.
I was so sad that 1 year later I bought a new one. Maybe something was wrong with my 1st one?
I have to say, when my 2nd one arrived, I immediately compared it to the 1st one & they didn’t look the same at all. Maybe just a change throughout the years in logo, letter type,… Pretty possible 🙂 I then also gifted one to my lil sis (which is still going strong!)…
6 months later, same story. ALL of the bristles fell out 😔 (picture shown is before it completely fell apart. the bristles-less picture got lost 😕).
I twice brought this story to my Instagram & guess what?!?
Sigma contacted me last month (yep, after all these years) because they were curious if I ever send an e-mail to their customer service to get this cleared out. I did not…
They immediately offered me to send me a new one! 😱 Euh, hello!!! Pretty awesome if you ask me!!!
10 days later (makes me think of that horror movie ☺) I got mail!
A glorious new brush! Reunited with its family! Welcome…
All of my brushes are still going strong but just to make sure, I’m changing my cleaning routine.
More about that in a later post!
Did any of you had the same problem? Let me know in the comments below!
P.S.: Sigma, if you are reading this, thank you so much!!! Great brushes, great service!